<- Back
TERMS AND CONDITIONS

Effective date: 1 October 2026

These Terms and Conditions (“Terms”) govern your use of booking.alepietrocola.com (the “Website”) and the booking and purchase of consultations, private meetings and related services offered through the Website.

By accessing the Website, submitting a booking or making a payment, you confirm that you have read, understood and agreed to these Terms.

1. Service Provider

The services are provided by:

Ale Pietrocola FZE
Trade Licence No. 4422663.01
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates

References in these Terms to “we”, “us”, “our” or the “Company” mean Ale Pietrocola FZE. References to “you” or the “Client” mean the person or entity booking or receiving the services.

2. Eligibility and Authority

You must be at least 18 (eighteen) years old and legally capable of entering into a binding agreement.
If you make a booking on behalf of a company or another person, you confirm that you are authorised to accept these Terms on their behalf and that the information provided during booking is accurate and complete.

3. Services

The Company offers paid online consultations, in-person consultations and private meetings, including the packages described on the Website.

The scope, duration, participants and deliverables included in each package are those displayed on the Website at the time of booking. Depending on the selected package, the services may include:

  • an initial consultation or meeting;
  • a follow-up session or WhatsApp consultation;
  • research into possible structures or solutions;
  • strategic recommendations; and
  • a written report or step-by-step strategy.
Any services not expressly included in the selected package require a separate quotation and written agreement.

4. Nature of the Consultation

Consultations provide preliminary strategic information based on the information available at the time and the experience of the relevant consultant.

Unless expressly agreed in a separate written engagement:
  • the consultation does not constitute a formal legal opinion, tax opinion, audit, investment recommendation or regulated financial advice;
  • no attorney-client, fiduciary, trustee or similar professional relationship is created;
  • we do not act as your lawyer, tax representative, investment adviser, broker or fiduciary;
  • recommendations are not a substitute for advice from appropriately licensed professionals in each relevant jurisdiction; and
  • no recommendation should be implemented without confirming the applicable legal, tax, regulatory and financial consequences.
Any formal company formation, licensing, banking, immigration, accounting, tax, legal, fiduciary or other professional service will be governed by a separate engagement agreement.

5. Bookings

Bookings are made through the booking platform linked on the Website.

A booking is confirmed only after:
  1. you have selected an available date and time;
  2. you have provided the requested information;
  3. full payment has been successfully received; and
  4. you have received a booking confirmation.
Booking times may be displayed in your selected time zone. You are responsible for checking the date, time and time zone stated in your confirmation.

We may request additional information or documents before the consultation. Failure to provide reasonably requested information may limit the advice we can provide or require the consultation to be postponed.

6. Fees and Payment

Fees are shown in United States dollars unless otherwise stated.
You authorise the relevant payment processor to charge the payment method provided during booking. We do not control any currency-conversion charges, bank charges or payment-provider fees applied by your bank or payment provider.

Unless expressly stated otherwise, displayed fees do not include:
  • VAT or other applicable taxes;
  • government or regulatory fees;
  • third-party professional fees;
  • restaurant, café or venue expenses;
  • travel, accommodation or transportation costs; or
  • implementation of any recommendation discussed during the consultation.
Where UAE VAT or another tax is legally applicable, it may be charged in addition to the displayed fee.

7. Cancellation and Rescheduling by the Client

All cancellation and rescheduling requests must be submitted through our Notices and Complaints page. A request will be treated as received on the date and at the time it is successfully submitted through that page.

7.1 Cancellation

If you cancel a consultation or meeting:
  • twenty-eight (28) calendar days or more before the scheduled start time, you will receive a full refund;
  • between fourteen (14) and twenty-seven (27) calendar days before the scheduled start time, you will receive a refund of fifty per cent (50%) of the booking fee.
Any permitted refund will be returned to the original payment method. Payment-provider charges, currency-conversion differences and bank fees may not be recoverable.

7.2 Rescheduling

You may reschedule a consultation or meeting up to two (2) times, without additional charge, by giving us at least forty-eight (48) hours’ notice before the scheduled start time.

Rescheduling does not restart or extend the cancellation periods under Clause 7.1. If you subsequently cancel a rescheduled booking, your refund eligibility will be calculated by reference to the original scheduled start time.

7.3 Non-Refundable Circumstances

The booking fee will be non-refundable if you:
  • cancel less than fourteen (14) calendar days before the scheduled start time;
  • request rescheduling less than forty-eight (48) hours before the scheduled start time;
  • request a third or subsequent rescheduling;
  • arrive more than fifteen (15) minutes late for an online consultation;
  • arrive more than thirty (30) minutes late for an in-person meeting;
  • do not attend the consultation or meeting (no-show); or
  • fail to provide information or documents essential for the consultation by the deadline specified by us.
In any of these circumstances, the service will be deemed provided. Any further consultation or meeting will require a new booking and payment.

8. Cancellation and Rescheduling by the Company

We may cancel or reschedule a consultation where the relevant consultant is unavailable due to illness, emergency, travel disruption, force majeure events or another reasonable operational cause.

If we cancel a booking and cannot offer a suitable alternative date, you may choose between:
  • a full refund of the amount paid for the affected booking; or
  • a credit for a future booking of equivalent value.
We will not be responsible for consequential expenses incurred by you in connection with a rescheduled or cancelled meeting.

Any permitted refund will be returned to the original payment method. Payment-provider charges, currency-conversion differences and bank fees may not be recoverable.

9. Online Consultations

You are responsible for having a stable internet connection, suitable equipment and access to the platform specified in the booking confirmation.

If technical problems on your side prevent or interrupt the consultation, we are not obliged to extend or reschedule it. Where a significant technical failure occurs on our side, we will use reasonable efforts to resume or reschedule the affected part of the consultation.

10. In-Person Meetings

The exact venue for an in-person meeting will be agreed separately.
Unless expressly included in the selected package:
  • restaurant, café and venue charges are not included;
  • each party is responsible for its own personal expenses;
  • travel and accommodation costs are not included; and
  • any travel requested outside Dubai must be agreed in advance.
For an international or out-of-Dubai meeting, you may be required to pay the consultant’s agreed travel, accommodation and related expenses in advance. Such expenses are separate from the package fee.

11. Consultation Credit and Voucher

Where the selected package states that the consultation fee may be credited toward future services, you will receive an electronic voucher or written credit confirmation equal to the eligible consultation fee. To qualify for the credit, you must redeem the voucher by entering the relevant service engagement within seven (7) calendar days calendar days following the consultation.

For the purposes of this clause, the Client enters into an engagement when the applicable service agreement or engagement letter has been signed by both parties and any initial payment required under that agreement becomes due.

The eligible consultation fee will be automatically deducted from the first invoice or initial payment due under the relevant engagement. If the credit exceeds that invoice or initial payment, the remaining balance may be deducted from subsequent eligible invoices issued during the first year of the relevant engagement or business operation.

The credit:
  • may be applied only toward services supplied by the Company or an expressly identified affiliated company in connection with the relevant engagement or business operation;
  • applies to professional service fees only and cannot be applied against government fees, taxes, bank charges, travel expenses or other third-party costs;
  • must be fully used during the first twelve (12) months of the relevant engagement or business operation;
  • cannot be exchanged for cash, refunded or applied retrospectively to an unrelated service;
  • is personal to the Client and may not be transferred without our prior written consent; and
  • cannot be combined with another voucher, credit, discount or promotion unless we agree otherwise in writing.
The twelve (12)-month period begins on the effective date of the applicable service agreement or engagement letter or, if no effective date is specified, on the date the relevant services commence.
Any unused credit will automatically expire at the end of that first year and will not be refunded, transferred or carried forward.

If the Client does not enter into the relevant engagement within seven calendar days following the consultation, the Client will not qualify for the credit, and the consultation fee will remain fully earned and non-refundable.

Confirmation within the seven-day period does not oblige the Company or any affiliated company to accept the engagement. Any future engagement remains subject to service availability, conflict and compliance checks, acceptance of the Client, agreement on the scope and fees, and execution of any required service agreement.

12. Client Responsibilities

You agree to:
  • provide accurate, complete and current information;
  • disclose all material facts relevant to your objectives and circumstances;
  • not conceal any unlawful purpose, sanctions exposure, conflict, regulatory issue or material risk;
  • independently review recommendations before acting on them;
  • obtain advice from appropriately qualified professionals where necessary; and
  • comply with all applicable laws and regulations.
We are not responsible for conclusions affected by inaccurate, incomplete, outdated or misleading information supplied by you.

13. Compliance and Right to Refuse Service

We may request identification, proof of address, source-of-funds information, corporate records or other due-diligence documents.

We may refuse, suspend or terminate a consultation or future engagement where:
  • required by law or a competent authority;
  • compliance or sanctions concerns arise;
  • requested information is not provided;
  • a conflict of interest exists;
  • the requested activity may be unlawful, misleading or unethical;
  • the Client behaves abusively or inappropriately; or
  • continuing the service may expose the Company or its affiliates to legal, regulatory or reputational risk.
Where legally permitted, we will determine whether any refund is appropriate based on the work already performed and the reason for termination.

14. No Guarantee of Outcome

International company formation, banking, licensing, immigration, tax residency, citizenship and other cross-border matters are subject to laws, policies and decisions of governments, regulators, banks and other independent third parties.

We do not guarantee:
  • approval of any application;
  • opening or continued operation of a bank account;
  • issuance of a licence, visa, residence permit or citizenship;
  • achievement of any particular tax treatment;
  • a specific processing time;
  • availability of a particular jurisdiction, structure or programme; or
  • any financial, commercial or investment result.
Any examples, estimates or timeframes are indicative only and may change.

15. Reports and Recommendations

Any report, strategy, presentation, message or other material prepared for you is based on the agreed scope and the information available at the relevant time.

Unless otherwise agreed, deliverables are for your personal or internal business use only. You may not sell, publish, distribute or commercially reproduce them without our written consent.

You are responsible for obtaining updated advice before implementing a recommendation if laws, regulations, policies, fees or your circumstances change.

16. Confidentiality and Recording

We will treat information received during a consultation as confidential, subject to applicable law, regulatory requirements, compliance obligations and our Privacy Policy.

Confidential information may be shared with our employees, professional advisers, service providers or affiliated companies where reasonably necessary to provide or evaluate the requested services.

You may not record, livestream, publish or distribute any consultation or meeting without the prior written consent of every participant.

17. Intellectual Property

The Website and its content, branding, text, graphics, videos, methodologies, reports and other materials are owned by or licensed to the Company and are protected by applicable intellectual-property laws.

Booking a service does not transfer ownership of any intellectual property to you. You receive only a limited, non-exclusive and non-transferable right to use the materials provided to you for their intended personal or internal business purpose.

18. Third-Party Services and Affiliates

The Website may contain links to third-party platforms, including booking, payment, communication and social-media services. Your use of those platforms may also be governed by their own terms and privacy policies.

We are not responsible for the availability, security or operation of third-party platforms outside our reasonable control.

Where you engage an affiliated company or an independent third-party provider following a consultation, that engagement will be governed by a separate agreement with that provider. The Company is not responsible for services supplied by an independent third party.

19. Limitation of Liability

To the maximum extent permitted by applicable law:
  • the Company will not be liable for indirect, incidental, special, punitive or consequential loss;
  • the Company will not be liable for loss of profits, business opportunity, anticipated savings, data, reputation or goodwill;
  • the Company will not be liable for decisions of governments, regulators, banks, free zones, immigration authorities or other third parties; and
  • the Company’s total aggregate liability arising from a particular booking will not exceed the amount actually paid to the Company for that booking.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation or wilful misconduct.

20. Indemnity

To the extent permitted by law, you agree to indemnify the Company and its officers, employees and representatives against third-party claims, liabilities and reasonable costs arising from:
  • materially false or misleading information provided by you;
  • your unlawful use of the services;
  • your unauthorised distribution or misuse of consultation materials; or
  • your implementation of a recommendation in breach of applicable law or without obtaining required professional advice.
21. Privacy

Personal data is processed in accordance with our Privacy Policy and applicable data-protection laws.
By booking a consultation, you acknowledge that information may be processed through third-party booking, payment, video-conferencing, messaging and email providers, which may process data outside your country of residence.

22. Website Information

We use reasonable efforts to keep the Website accurate and current. However, laws, programmes, prices, availability and regulatory requirements may change without notice.

We may correct errors and update or withdraw Website content, packages or prices at any time. A price change will not affect a booking that has already been confirmed and paid, unless the original price was displayed due to an obvious technical or typographical error.

23. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising from them are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah.

The courts of the Emirate of Sharjah shall have exclusive jurisdiction over any dispute, subject to any mandatory consumer-protection jurisdiction that cannot lawfully be excluded.

Before commencing formal proceedings, the parties shall first attempt in good faith to resolve the dispute through written negotiations for at least 30 days.

24. Changes to These Terms

We may amend these Terms from time to time. The version applicable to your booking is the version available when the booking is submitted, unless a change is required by law.

25. Severability and Entire Agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

These Terms, the applicable package description, the booking confirmation, the Disclaimer and the Privacy Policy constitute the entire agreement concerning the booked consultation, unless a separate written agreement is signed.

26. Contact and Formal Notices

All questions, cancellation or rescheduling requests, complaints, privacy requests and other formal notices concerning the Website or a booking must be submitted through our Notices and Complaints page through our Notices and Complaints page.

Please select the appropriate reason for your submission and provide all information reasonably required for us to identify you, understand your request and respond to it.

A submission is treated as received when it is successfully submitted through the form. You should retain the submission confirmation for your records.

Ale Pietrocola FZE
Trade Licence No. 4422663.01
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates